I recently received the printer and got it together, checked everything was tight and connected. when I turn it on and try to move it z or y or home or even to auto bed level the printer won't move at all. If someone could help me sort out this issue I will be forever grateful

video of printer not moving
https://www.youtube.com/watch?v=Gl8J9JGeMZk&feature=youtu.be

photo of MB and auto bed lvl screen frozen
https://imgur.com/a/33H9knq