@admin I tried, but didn't work. Here's what happened:
I just got my printer, unboxed it, set everything up, and powered it on. It booted up fine, I did the auto bed-leveling like it said to in the manual. But when I inserted the sd card to try to print something, it couldn't read the files. So I turned it off, went to my computer and moved the g-code files to the root, put it in the printer, turned it on, and I'm stuck on the splash screen. I pulled the sd card out and tried again - stuck on splash screen. I followed the firmware upgrade info and put the .bin firmware file on the sd card, power on - stuck on spalsh screen. I don't know what to do. Any other help?