I attempted to update Halot Sky firmware to the latest revision over WIFI using the settings menu. The update downloaded OK but installation failed at 20%.

Now the printer will only display the little Creality cartoon mascot on the screen as a still picture (not moving). It never gets beyond this to display any sort of menu, and as a result the printer no longer works.

I have power cycled the machine but no luck, the Creality man is the only thing on the screen, forever.

Creality email support advised me to update the firmware via USB, even sent a link to a video showing how to do it using the onscreen menus. But there is no menu functionality, which I described in my email but they apparently missed that important detail.

I discovered some discussion about a program called Phoenix Suit on the internet, but it does not upload .SWU files, only .IMG files. Halot Sky firmware appears to only be provided in .SWU format.

Anyone have any ideas how to fix this issue?

I have found at least two websites which purport to be Creality. Creality.com and Creality3dofficial.com. Which is the real Creality?

There are two forums, two online stores, etc.

Very confusing. Is one an impostor? Or ???

New Halot Sky owner here.

I recently had a failed print where a piece I was printing broke loose due to insufficient supports. This piece was then mercilessly and repeatedly jammed into the LCD screen by the force of the Z motor / build plate and cracked the edge of the screen.

Has anyone at Creality considered re-designing the printer so that a failed print doesn't destroy the LCD? Failed prints do happen, and when they do it shouldn't cost $200 to replace the screen.

One suggestion, design the LCD to be housed in a metal frame on springs. Pressure on the LCD due to failed print would depress the springs. Metal frame would trip a limit switch sending an interrupt signal to the CPU. CPU would then pause the print, sound an alarm, and raise the build platform for inspection.

New Halot Sky owner in USA
A recent failed print cracked the LCD screen and now it won't print.
Which online retailer has the replacement screens in stock?
Thanks!