Posts made by mechbest

@admin said in "CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.:

Thank you!

@Cybertuna said in Fan noise:

My Cooling fan started making a similar noise after 25 hours of printing, not sure what is going on.

Hello,

My CR-6 SE arrived with defective motherboard and Walker from the CS team said he would be sending my information to another college in order to process that request. I have not heard back from him or anyone else from Creality. It has been over 8 days and even when i first contact creality it took 6 to 7 days for anyone to respond to my emails. How do I get the new motherboard?

Thank you,

Mechbest

Hello,

I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest. It took almost 7 days for Creality to respond to my first email. below is that last email i received from them 8 days ago. I have sent a few emails asking who would be contacting me, and how I would be getting the new motherboard etc... NO response. At this point I would just pay for another motherboard.

On Aug 26, 2020, at 11:10 PM, 王科 walker@creality.com wrote:

Hi，

That's enough, I will ask the relevant staff send you a new motherboard.

Yours sincerely
Walker/Customer Service
www.creality.com
Shenzhen Creality 3D Technology Co., Ltd
Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area, Dalang Street, LongHua, Shenzhen City, China
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