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    Posts made by mechbest

    • RE: "CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.

      @admin said in "CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.:

      Thank you!

      posted in CR-6 SE /CR-6 MAX 3D Printer
      M
      mechbest
    • RE: Fan noise

      @Cybertuna said in Fan noise:

      My Cooling fan started making a similar noise after 25 hours of printing, not sure what is going on.

      posted in CR-6 SE /CR-6 MAX 3D Printer
      M
      mechbest
    • Still no contact from the CS team for replacement mother Board

      Hello,

      My CR-6 SE arrived with defective motherboard and Walker from the CS team said he would be sending my information to another college in order to process that request. I have not heard back from him or anyone else from Creality. It has been over 8 days and even when i first contact creality it took 6 to 7 days for anyone to respond to my emails. How do I get the new motherboard?

      Thank you,

      Mechbest

      posted in CR-6 SE /CR-6 MAX 3D Printer
      M
      mechbest
    • "CR-6 SE" I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest.

      Hello,

      I still not have back from the CS team regarding replacement motherboard. If creality promises a 24 hour response time they are not being honest. It took almost 7 days for Creality to respond to my first email. below is that last email i received from them 8 days ago. I have sent a few emails asking who would be contacting me, and how I would be getting the new motherboard etc... NO response. At this point I would just pay for another motherboard.

      On Aug 26, 2020, at 11:10 PM, 王科 walker@creality.com wrote:

      Hi,

      That's enough, I will ask the relevant staff send you a new motherboard.

      Yours sincerely
      Walker/Customer Service
      www.creality.com
      Shenzhen Creality 3D Technology Co., Ltd
      Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area, Dalang Street, LongHua, Shenzhen City, China
      <4ba65b02c917baae2b546ba382940959.png>

      posted in CR-6 SE /CR-6 MAX 3D Printer
      M
      mechbest