Best posts made by Memphis

@admin ! I emailed kickstarter support and got a response saying to upload video and I did and I haven't heard back since then..

This was my email to kickstartersupport@creality.com on 8-31-2020:
To whom It may concern,
I noticed today while attempting to print i kept losing usb connection to printer, also when I turned of the power switch to reboot I heard sizzling coming from power switch and the illumination light inside power switch doesn't always work. I also noticed since I got the printer that when I turn the power switch off and I have the usb cable connected, the printer screen stays on with usb alone... is that normal? Please advise on the steps to take to resolve issues.
Thank you,
Sincerely,
Michael H********
Kickstarter Backer #:3104

This was my response from huangcan@creality.com on 9-2-2020:
Dear Sir:
Good day.
1:The psy switch emit sizzling and bacame illumination inside it while working.
Could you please shoot a video and send us for analysis. Also provide the manufacturing code.

         2:The usb lose connection ,If you mean the conection of printer to computer?
         Please try to change a nother usb cable try again.
         
         3:The screen stay on with usb alone ,it noemal ,because usb with 5v supply voltage the same as screen's.
      
         I hope your feedback .
         Thank you .
         Best regards

Yours sincerely
Anwen/Customer Service
www.creality.com
Shenzhen Creality 3D Technology Co., Ltd
Office Address: 11-12F, Building No.,3, Jinchengyuan Industrial Area,
Dalang Street, LongHua, Shenzhen City, China
...............
I supplied all the required information and videos and I havent heard back since!!!

its been over a week and I haven't gotten a response back yet about my faulty CR6-SE. When will this be resolved??. Am I getting replacement parts? Replacement printer? When? How long?

can someone please share a pic of the combo switch/line wiring. Its a 4 pin switch.. it seems to be wired wrong, may be missing jumper wires

CREALITY , you need to need to release the CR6-SE OPEN source code and make it truly open source, so we can once and for all fix all the firmware errors you give us... as of today, this screen black out feature is rediculous. completely pointless and annoying, we dont even have an option to disable or set blackout timer.. come on.. this is basic stuff.. just release the open source and leave the fixing to the users since we have to end up fixing stuff ourselves like me having to replace my own plug and paying for it myself after i paid you 400 for a brand new printer. and im still waiting for my refund you supposed to issue me after i send you reciepts!!!

禁用屏幕黑屏

CREALITY，您需要发布CR6-SE OPEN源代码并将其真正开源，因此我们可以一劳永逸地解决您给我们的所有固件错误...截至今天，此屏幕中断功能是 可笑的 完全没有意义而且很烦人，我们甚至没有禁用或设置停电计时器的选项..快点..这是基本的东西..只是释放开放源代码并将修复工作留给用户，因为我们必须自己修复问题 就像我不得不更换自己的插头并自己付款后，我以400美元的价格购买了一台全新的打印机。 我仍然在等待我的退款，您应该在我寄给您收据后向我退款！！！
Jìnyòng píngmù hēipíng

CREALITY, nín xūyào fābù CR6-SE OPEN yuán dàimǎ bìng jiāng qí zhēnzhèng kāiyuán, yīncǐ wǒmen kěyǐ yīláoyǒngyì de jiějué nín gěi wǒmen de suǒyǒu gùjiàn cuòwù... Jiézhì jīntiān, cǐ píngmù zhōngduàn gōngnéng shì kěxiào de wánquán méiyǒu yìyì érqiě hěn fánrén, wǒmen shènzhì méiyǒu jìnyòng huò shèzhì tíngdiàn jìshí qì de xuǎnxiàng.. Kuài diǎn.. Zhè shì jīběn de dōngxī.. Zhǐshì shìfàng kāifàng yuán dàimǎ bìng jiāng xiūfù gōngzuò liú gěi yònghù, yīnwèi wǒmen bìxū zìjǐ xiūfù wèntí jiù xiàng wǒ bùdé bù gēnghuàn zìjǐ de chātóu bìng zìjǐ fùkuǎn hòu, wǒ yǐ 400 měiyuán de jiàgé gòumǎile yī tái quánxīn de dǎyìnjī. Wǒ réngrán zài děngdài wǒ de tuì kuǎn, nín yīnggāi zài wǒ jì gěi nín shōujù hòu xiàng wǒ tuì kuǎn!!!