Posts made by oliverhbailey

They are hoping we will all go away. Two months and no acknowledgement of parts being shipped or why it has taken so long. Its time to charge back the full amount. This printer has some serious issues anyway and its unsafe to use. Its not just the CR-6 either, Postings on the Internet about the new Ender 3 V2 show similar issues to the CR-6. One user write the customer service forms to return the units are being taken off the site.

These people are a joke. They have no sense of honesty or customer service.

Well don't feel treated badly. Creality is treating all customers very, very badly. My new CR-6 was received on August 16th, died September 4th, and as of today no parts, no commitment for parts, and just "be patient" emails. Two months goes beyond patience. Its time to file a lawsuit and obtain a full refund for this hunk of junk.

Good luck with that! My printer died September 6th, and no parts, no response! Creality is not responding to any problems with any of the newer models. Frankly, they should have stopped shipping completely until the problems are fixed. They seem to have no interest in fixing the units that have been dead for over two months and they could not have fixed the serious issues in that time period.

Did anyone ever get replacement parts??

Did you ever get replacement parts.

I received my CR-6 on August 16th. My backer number is 10535 and the printer stopped working on September 4th. I contacted support on September 6th, and that email addressed bounced, while my two posts were deleted twice on September 6th. Following is the same description I have sent the kickstarter@creailty.com email address and someone named Pancy just keeps asking the same questions over and over. Following is what happened.

On the morning of September 4th, I turned the CR-6 on to run a couple of prints. After about 30 seconds, a loud pop occurred, and when I went to print, the printer display did not show any of the files. I removed the SD card and read it on several of my computers, including the one I had copied the STL file from. The card works perfectly in both read and write modes on my computers, but did not work on the CR-6 to read the files. I then used the PC USB port and ran the two prints. I turned off the CR-6, and it never turned on again. I explained this repeatedly to Pancy who refuses to provide any parts or warranty service at all.

You either want to fix this printer or you don't. You say you warranty these units for a year, and yet everyone who has had a problem seems to be ignored. Everyone who purchased this printer, paid for a working unit. It is apparent you have power switch issues, and why not Fed-Ex 100 switched to one of your US distributors for people who have a failed switch to contact for a replacement? I have two MicroCenter stores within driving distance who have parts for your other printers, but no parts for the CR-6.

We all paid you for working printers, and your warranty is a legal contract to support non-working parts for one year, yet you have n interest in repairing my unit which has been dead for almost two full months.

Explain your definition of "Warranty" please. Send me the replacement parts, or refund the full amount of this piece of junk and pick it up. I am filing a claim with the credit card company for a full refund and complaint with the New York Attorney General against Creality and Kickstarter. I will the US Department of justice and the media if this matter is not resolved by Monday, October 26th, 2020.

I have take a screen capture of this complaint posted in your fourm as evidence if it is removed again. You need to address this issue at once. I am confident the credit card company will issue the refund based on the email exchange between your support person and I. But I think it would better if you fix this printer or issue a refund and pick it up. If you issue the refund, I will pack it up and you can have it back, and I will never buy anything from you again. I promise.

And a CR-6 reviewer on YouTube, tripodsgarage has documented all the problems I have had very well in video, including the damage done to the controller board from other users. I paid you for a working printer with a warranty. I wasn't told you wanted me to take the printer apart and do the repairs nor does your warranty state you have no repair distributor in the US. And if I can't trust you to repair the printer, how could I ever trust you to reimburse me for repair parts from a 3rd party.

Let's have a candid, open conversation about this right here on this forum. This is your opportunity to prove you intend to honor your warranty, and provide timely replacement parts or simply refund a customer that you have ignored for almost two months.

@davestea28
Hello Dave,
I have numerous problems starting September 4th that have led to a dead printer. It took almost 10 days to respond from tech support and nothing since. These people don't care about customers.

i received the CR-6 on August 16th. It was in the first 160 sent, #35, and on September 4th, it popped about 45 seconds after powering the unit on and the SD card reader no longer worked. The USB worked, but when the unit was turned off, the USB port wss driving the display, so I tutned the unit off and waitrd for tech support to respond to an email sent on September 6th. Five emails later and 13 days after the original email was sent, tech support finally responded and asked for additional information. When I turnef the unit on to fulfill their request, the unit was dead. I have not received any further information or contact since. I've been a hardware and software developer for 45 years and have never been treated so badly.
Is this how you people support your customerd, or is it a preview of your response to a unit failing. Ard will you ignore the problem here too.

A very dissatisfied US customer.