Hello,

I am backer 6446. I still haven't received my printer. I don't remember filling out the survey, so I was expecting the survey as you said you'd be sending them on 9/28. Please advise me as to the status of my order.

Thanks

Peter Moyes

@pdmoyes Hello? Is anyone listening? Help?

@Peter I'm in the same boat. They took my money in June and still no printer. What's worse is I just went to their website and if I were to buy it today, they are promising 3 to 7 delivery for new buyers.

I was just told by creality that since I didn't fill out the survey (I missed that email) before July 1, they won't be shipping my printer this month. They didn't say when they would send it.

Here's what they emailed me:

"People who have completed the survey before July 1st will receive their printers, and you will be able to ship them out at the end of this month."

However, if you go to their website, you will see they promise new customers 1 to 2 days to process the order and 3 to 7 days to ship.

I backed their project in good faith. They took my money in June. And now they tell me they won't be sending me my printer until next month all the while selling and shipping new orders immediately. This is wrong.

@elovins34 I was just told by email that,

"People who have completed the survey before July 1st will receive their printers, and you will be able to ship them out at the end of this month."

So I guess since we didn't fill out the survey in time, they won't be shipping us printers this month or anytime soon. However, you can go to their website and buy one today and they say it takes 1 to 2 days to process and 3 to 7 days if you live in the Czech Rep, Germany, France, Poland, US, or Mexico. I don't know what's going on, but I think it's wrong. Below is a link to their store so you can see they are processing and shipping new printers to new customers very quickly.

https://www.creality3d.shop/products/creality3dcr-6-se-3d-printer?gclid=Cj0KCQjw28T8BRDbARIsAEOMBcx8XaJFfALGka7vSrDEUPK3wpZFliWhPOwAttW5wnIuirgjE66CFbwaAvT-EALw_wcB

@culzheimer There is something really fishy going on. I also didn't see the survey until it was after July 1st. Customer support just emailed me the following:

"People who have completed the survey before July 1st will receive their printers, and you will be able to ship them out at the end of this month."

So I guess, since we didn't fill out the survey before July 1st, they will not be getting our printers anytime soon. However, you can go to their website and buy one which they guarantee it will be received in 3 to 7 days. That is just so wrong. If someone can order one today and get it in under a week, we should get ours as soon.

I don't know what's going on, but something is suspicious.

@Peter I'm in the same boat. They took my money in June and still no printer. What's worse is I just went to their website and if I were to buy it today, they are promising 3 to 7 delivery for new buyers.

I've emailed you. Commented here and on the Kickstarter, but no response. I never got an email about the survey. I don't know where it is? You said you would send an email on the 28th to people who hadn't completed the survey, but I didn't get it. PLEASE REPLY.

@pdmoyes Hello? Is anyone listening? Help?

Hello,

I am backer 6446. I still haven't received my printer. I don't remember filling out the survey, so I was expecting the survey as you said you'd be sending them on 9/28. Please advise me as to the status of my order.

Thanks

Peter Moyes