I've tried to send a message to the email account and it keeps bouncing back.

Apparently my printer was shipped while missing a screw and nut (possibly other thing are missing as well, I don't know). This was on the z-axis post, on the side with the lcd screen. I didn't notice that there was space for two screws holding the x-axis arm onto the z-axis post until the printer effectively stopped functioning (after a couple of successful runs).

My questions are as follows:

1. What size screw and nut do I need to repair this issue?
2. From the pictures below, is anything else missing from the z-axis assembly?
3. There does not feel like there is any damage to the glass plate besides the brass now stuck to the surface. Do I need a new plate or can I use this one once I have gotten a replacement screw?
4. Should I attempt to print with the brass bit or replace it now?

The parts I am missing are located on 2, Gantry Frame. I am missing 1 screw, 1 locking nut, 1 socket the screw should rest in.

When it slipped during printing (as stated I did get a couple of items printed before this issue occurred), the following happened to the glass plate:

The z-axis reversing has only occurred once for me and I haven't been able to reproduce that error/ At the moment, I can't level the machine and the z-offset appears to remain the same no matter what I adjust it to (this is after replacing the filament nozzle again), so I currently have a non-functional printer (also again). I guess I will try reloading the firmware and seeing if I can at least get the printer to level itself. I have to admit, the more I try to get this printer to print anything, the less I like the printer.

I guess I'll start recording every time I turn on the printer in case I need to share the next problem.

Has anyone had the z-axis reverse when trying to print something? I was trying to print 5 copies of the same stl file, (the same file 5 times as it was too big to print all at once) and got three printed on one day. The next day when I tried to print the same object, it started grinding the head into the glass (again). I had not changed the auto-level or z-offset, so I'm not sure how this happened. As soon as I noticed it, I aborted the print and attempted to do an auto-level. It proceeded to do the auto level but kept raising the printhead further from the surface.

After power cycling the printer, it won't properly auto-level, so I guess the nozzle got too damaged again. I want to like this printer, but needing to replace the nozzle after 3 prints is getting ridiculous. (though the first nozzle was destroyed due to a failure in quality control - not having the factory install all of the screws to secure the x-axis to the z-axis post was an issue. If I hadn't figured out what size bolts to use I would have had an expensive paperweight)

It has been stated in a couple of threads that if the switch isn't working, record a video of it being broken, buy a new switch, and email your information (name, address, kickstarter number, serial number), receipt, and video to the company and they should reimburse you.

I was lucky enough that when I reseated the connectors on my switch, it started working again.

@admin ,

This is what I received from the email address:

"The add-ons is delivered separately, since we have been busy for shipping the printer first, the add-ons maybe still on the way, for the latest information , you may go to links: https://www.kickstarter.com/projects/1001939425/creality-cr-6-se-leveling-free-diy-3d-printer-kit/posts.

Kickstarter Support
Shenzhen Creality 3D Technology Co.,Ltd"

I did receive the message within 1 business day of sending it, but I didn't realize that structural components were addons.

This was the email I originally sent (without my address or serial number):
"As mentioned on the forums here: https://forum.creality.com/topic/247/creality-cr-6-se-missing-screws?_=1599572270666

The parts I am missing are located on 2, Gantry Frame. I am missing 1 screw, 1 locking nut, 1 socket the screw should rest in.

I have noticed that the power switch no longer works on the printer as well. I have not tried the suggested methods on the forum to repair it yet.

Finally I noticed that the auto-leveling isn't working on my printer. It keeps trying to push the extruder head through the glass plate. I don't know if the screws will fix that or if there's anything else wrong with the printer.
"

The parts I am missing are located on 2, Gantry Frame. I am missing 1 screw, 1 locking nut, 1 socket the screw should rest in.

When it slipped during printing (as stated I did get a couple of items printed before this issue occurred), the following happened to the glass plate:

I've tried to send a message to the email account and it keeps bouncing back.

Apparently my printer was shipped while missing a screw and nut (possibly other thing are missing as well, I don't know). This was on the z-axis post, on the side with the lcd screen. I didn't notice that there was space for two screws holding the x-axis arm onto the z-axis post until the printer effectively stopped functioning (after a couple of successful runs).

My questions are as follows:

1. What size screw and nut do I need to repair this issue?
2. From the pictures below, is anything else missing from the z-axis assembly?
3. There does not feel like there is any damage to the glass plate besides the brass now stuck to the surface. Do I need a new plate or can I use this one once I have gotten a replacement screw?
4. Should I attempt to print with the brass bit or replace it now?