@admin The sample file did not work. The printer is still stuck I have sent an email with a link to the video to cs@creality.com as you have suggested. Could you please help me out in getting this issue resolved. Thanks.

Hi All,

I have assembled the 3d printer as per the video but when I try to do auto-leveling the nozzle heats up to 120 degrees as expected and then it moves to the left and just stays there, basically nothing happens afterwards. Also the touchscreen is not responsive at this point and it suggests that the printer might be stuck. Has anyone else faced a similar issue and could you help in resolving this.

Thanks

Hi Everyone,
I got into a very bad case of blob in and around the hothead. The problem is the blob also stuck to the side of the hotend holder and while I was trying to remove it I unfortunately cut one of the wire connections off. So I suppose I would have to replace it / any advice in general would be great. Any advice on if that would be enough and how exactly do I remove it? I tried removing the screws at the bottom on the holder but they don't seem to come off.

Thanks

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@admin The sample file did not work. The printer is still stuck I have sent an email with a link to the video to cs@creality.com as you have suggested. Could you please help me out in getting this issue resolved. Thanks.

Hi All,

I have assembled the 3d printer as per the video but when I try to do auto-leveling the nozzle heats up to 120 degrees as expected and then it moves to the left and just stays there, basically nothing happens afterwards. Also the touchscreen is not responsive at this point and it suggests that the printer might be stuck. Has anyone else faced a similar issue and could you help in resolving this.

Thanks