@admin said in Stuck at loading screen:

d picture to our eng

New firmware solved my problem of being stuck at start-up screen. Interestingly, using an older SD card (256MB) freshly formatted and only with the bin file on it will not update the printer. I emptied the 8GB card that came with the printer and that did work. Hopefully it will work for Sonics99 too!

Unfortunately, I am stuck again at the auto-leveling. I will look at the forum threads and see if I can solve that through that route first.

Thanks!
Marc

@admin said in tracking number unknown for backer 9399:

you can't find anything about the shipping u

Dear Creality, I'm happy to say that the printer arrived a short while ago. So my apologies for being impatient: the not-working email address and lack of response to my emails worried me a bit.

I did encounter some other problems, but am trying to tackle those through the forum and CS@creality.com

@admin for reference to other users (I also forwarded it to CS): this is all I get when turning the switch on the side to power on).

Dear Creality,

I have exactly the same problem as Sonics99. I wanted to see whether I could flash the controller unit as was suggested in an other post, but I do not have a separate file for that.

The problem actually occurred after shutting down manually because the auto-level functionality was stuck in the screen with the 16 squares and stating that the nozzle was being heated (it reached 120 degC but then did nothing anymore, touchscreen became unresponsive).

Now it is as described by sonics99: the Creality screen with the loading bar staying empty.

It seems the software may have been corrupted at a sudden power shut-down or it has something to do with the auto-resume functionality blocking start-up?

With kind regards
Marc

dear sir, madam,

I have a problem with the provided tracking number: on 17track.net it indicates that the provided number is unknown. I have tried to ask about that through kickstarter@creality.com but on that email address I get a "undeliverable"message back because the email address doesn't seem to exist.

Hopefully through this forum it is possible to get feedback on the tracking number!

With kind regards
Marc