First, I expected a working product.
Then, I expected a company that would stand behind their product.
I guess my expectations were too high.
It is pretty clear that their 'technicians' just give out links to youtube videos to temporarily solve the problem to get past the 14 day window. Then you're just screwed.
And let's look at their outright lies:
- we never gave you a return address.
- okay, we did give you a return address but never got the package.
- okay, we did get the package but you sent it to a 3rd party warehouse
I got the address from a link they sent me - why did they send me a link to a third party warehouse?
Then, I'm told the printer "has affected' so they cannot refund my money.
And that I send it to a "tranship" warehouse.
I don't even know what any of that means.