Having the same thing happening to me tried the instructions but still nothing.
hi all got an ender 6 that was working fine turned off came to use it next day and its froze on the creality screen.
I have tried a few things that the creality group on facebook has told me but nothing works.
tried re flashing firmware to an earlier version both normal and bltouch,plus four different sd cards and a brand new one formatted correctly.
I have unplugged the cable from the little splitter board so nothing else was on it still nothing.
Also i have tried communicating with the printer through pronterface simplify3D & cura and none off them work evan trying multiple baud rates and still nothing,i,ve evan taken the screen cable out of the board as well as the memory card cable and tried to connect again through pronterface simplify3D & cura and it just wont connect.
Has anybody got any ideas.