Does anybody know where to get the correct printer information for a CP-01 Printer for the slicer.

Sorry for the delay in responding I had to go away for a few days up to our Capital City Perth.
Back now and have started to do some more diagnostics.
The 5% is from Octopi i.e. 5% of the job completed, it fails in about the same place on the job, a number of layers put down but then the extruder ceases to output any plastic. I have checked and the extruder stepping motor is not turning at all although the rest of the print process continues i.e. the head keeps going through the motions and the X Y and Z actions continue. I have checked the Voltage of the power supply and it is fine, a little low at 23.6 volts but otherwise fine.
If I stop the job once it has failed and then go to the change function the head will extrude and the motor will feed back and forwards as per normal, so it would appear that it is not the stepping motor or extruder head.
I have tried to print from a SD card as well with exactly the same results.
The code is a previously working Gcode model and have also tried it with the standard 20mm cube which also failed at about the same height from the bed, i.e. layed down the base and started to do the sides then failed to eject any plastic yet continued to go through the steps as though it was working.

The print head works fine extruding as expected for about 5% of the job and then it fails to extrude, I have opened the spring tension gate and checked and found the stepping motor is not turning. Allowed it to cool and then started again and it failed again almost exactly the same spot. I have sent it off to Creality but I am not holding my breath whilst I wait for a reply.

I note a previous post suggesting swapping the stepping motors over which I will try.

Any thoughts or assistance would be appreciated.

Snoopy.

@Yolanda
Did anybody find a solution to this issue, I have exactly the same problem. It lays down about three layers then the stepping motor ceases to drive.

Brian.

@Alaingg1
I don't have the same model mine is a CP-01 and Creality seem to be totally ignoring the existence of this printer it is not on any of their menus or listed in any software. Having said that I had a similar problem and it was caused by the microswitch limit switches not being set at shipping you have to set them up yourself. Set your print table about half way down on the springs then manually move the head down until it is on the table, then move the microswitch up until it clicks, tighten up the screws move the table down to the maximum position just in case things are wrong then home the head and go through the table setup process. It seems the bottom position is taken from the switch the same with X and Y maximum positions. Then as long as you have the sizes set up ok in the slicer it should be OK......Well it fixed my problems. Creality are hopeless on their documentation I suspect they don't have anybody who actually speaks English and are using a software interpreter to create the manuals hence the poor translation.

Does anybody know where to get the correct printer information for a CP-01 Printer for the slicer.