Dear @stadlea In order to better serve our users and solve their after-sales problems in a timely manner, our technical team has created an official after-sales platform: For after-sales issues with Creality products, please move to the official after-sales channel, where we have the professional after-sales staff to deal with your after-sales issues in real-time. Below is the official after-sales channel portal, if you have any after-sales issues, please contact us on this platform. Thank you for your support. https://www.creality.com/service-request