I ordered the Copper Plate and Harden Steel Nozzle Kit, PEI Build Plate

Add-ons (2) $ 381
Copper Plate and Harden Steel Nozzle Kit $ 140 × 1
PEI Build Plate $ 241 × 1

And did not receive them, do they come separately?

@admin
I got a notice from pledgebox of a shipment, is it Fedex?
It says label created and no shipment yet?

@carmicp Yeah it was such an easy fix, shame QA is such a problem...

It makes you realize how much you pay for things that just work, sure the cost of an iphone is about 50% of what you pay but imagine how hard it was to source the materials and reliability.

everything I get from china now, i order in pairs. One to cannibalize, one to have working parts
( still is much cheaper that sourcing in the US )

The parts came today.

I suggest all you guys missing parts contact support and you will get a shipping number, ignore the number for a few weeks , and then suddenly it is valid and the item appears.

I have completely changed my mind on support, they are trying there best but I think the level of suport we get in the US is not natural in China.

@admin thanks for the help.

PS: Now I just got to change out my power switch ( another drama but I think worth it the printer works very well )

Mine stopped working after a few days.

https://forum.creality.com/topic/570/just-stopped-working-made-two-clicks-died-lost-power-and-now-it-is-completely-dead

Did you resolve this?

Mine just stopped too.
https://forum.creality.com/topic/570/just-stopped-working-made-two-clicks-died-lost-power-and-now-it-is-completely-dead

How did you get on , with getting a fix.

Mine arrived as part of the first shipments too.

3rd print and it just died during pre-heating.

I was right there when it happened so I immediately unplugged in, now it will not power up.

Suggestions, new motherboard? PowerSupply , how do I contact them?

Anyone else encountered and solved this?

Thx in advance.

@kbrunner This is just plain bad, creatility is learning that success in kickstarter can kill you as a company if you dont give customer service.

How many people are moving Creality from their positive to negative list?

1. I cant print any large prints ( cant leave it alone )
2. Paid for items that dont appear
3. Disjointed or missing customercare
4. lies, inaccuracies and then silence, in messaging and communications ( when they do happen )

Still waiting for a real reply from @admin
I have no idea why they want to do this to there brand but I have no idea if I will ever see my add ons.

@admin
Still nothing, the shipment info is incorrect
and I dont know if I will ever see my ad ons

@admin
I got a notice from pledgebox of a shipment, is it Fedex?
It says label created and no shipment yet?

@admin
Any update, did you find my accessories and order?