@carmicp Yeah it was such an easy fix, shame QA is such a problem...
It makes you realize how much you pay for things that just work, sure the cost of an iphone is about 50% of what you pay but imagine how hard it was to source the materials and reliability.
everything I get from china now, i order in pairs. One to cannibalize, one to have working parts 
( still is much cheaper that sourcing in the US )
The parts came today.
I suggest all you guys missing parts contact support and you will get a shipping number, ignore the number for a few weeks , and then suddenly it is valid and the item appears.
I have completely changed my mind on support, they are trying there best but I think the level of suport we get in the US is not natural in China.
@admin thanks for the help.
PS: Now I just got to change out my power switch ( another drama but I think worth it the printer works very well )
Mine stopped working after a few days.
Did you resolve this?
Mine just stopped too.
https://forum.creality.com/topic/570/just-stopped-working-made-two-clicks-died-lost-power-and-now-it-is-completely-dead
How did you get on , with getting a fix.
Mine arrived as part of the first shipments too.
3rd print and it just died during pre-heating.
I was right there when it happened so I immediately unplugged in, now it will not power up.
Suggestions, new motherboard? PowerSupply , how do I contact them?
Anyone else encountered and solved this?
Thx in advance.
@kbrunner This is just plain bad, creatility is learning that success in kickstarter can kill you as a company if you dont give customer service.
How many people are moving Creality from their positive to negative list?
Still waiting for a real reply from @admin
I have no idea why they want to do this to there brand but I have no idea if I will ever see my add ons.
@admin
Still nothing, the shipment info is incorrect
and I dont know if I will ever see my ad ons
@admin
I got a notice from pledgebox of a shipment, is it Fedex?
It says label created and no shipment yet?
@admin
Any update, did you find my accessories and order?
I have been trying to tune in my simplify3D settings, wondering if there is anyont out there with some starting point?
Was there any official profiles available, I did note they mentioned simplify3D in the Kickstarter.
If Not what are the official settings for print / coast speed , retraction etc.?
@admin Thx for the response.
KS Backer Number: 1118
PledgeBox: PB00600233
I ordered the Copper Plate and Harden Steel Nozzle Kit, PEI Build Plate
Add-ons (2) $ 381
Copper Plate and Harden Steel Nozzle Kit $ 140 × 1
PEI Build Plate $ 241 × 1
And did not receive them, do they come separately?