Have emailed to the email@example.com and no response since last week (FAILED the 24 hr. response promise)!!!
Here is the email I sent.
Dear Sir / Support,
I received the new CR6 SE almost a week ago and it was working on the first day or two when I turn the power on.
In between now and then, the printer is having some power issue which is one of sudden the printer will shut down itself.
I kind of hear a clicking noise from the power cord connector and the switch area when the printer lost power.
Today I try to turn on the printer to pre heat the bed and nozzle, as soon as I key in the temperature setting and hit OK the printer lost power.
I check the power cord and the reseat the fuse and it doesn't fix anything. I push the power switch a few times and the printer gets power and lost power again.
Also, I believe when I turn on the printer the first time, the power switch was lite up once and now is all dark.
I follow the instruction from Creality's website and found out one of the connector's boot color in the power switch has changed from clear to dark brown (overheated or going to burn?) Picture is available upon request.
I reseat the plug yet the power is still doesn't work most of the time.
Could you help with the power issue with my new CR6 SE printer?
Moreover, the SD card reader is failing to reading SD card as well. I tried a few different card that used to work in this CR-6 printer and now none of them will display the *.gcode files in the Print menu. It seems either the SD card reader is defected or the mother board is having issues.
Would you please take care these issues? This is a less than 1 month old product.