I also have this issue. I have tried to reach out to support multiple times via call, email and online form. Have yet to receive a reply. Rather disappointed.

Emailed the Kickstartersupport email just like they said with pictures and haven't had any response. That has been 4 days ago now. What does it take to get professional support for a product I paid for? Even just a response that said we'll look into your issue or we've created a ticket would be acceptable. Then at least I'd know someone was looking at it and it just didn't slip through the cracks.

Just wanted to update this chain. A month has passed and still no actual fix. I've been in contact with someone via email and they said they would send it to an engineer but that was over 2 weeks ago and no update. I've tried replying a few times and they still haven't gotten back to me.

Ridiculous that I paid for this product and have had it over a month and a half and not been able to use it. About to just demand a refund.

Emailed the Kickstartersupport email just like they said with pictures and haven't had any response. That has been 4 days ago now. What does it take to get professional support for a product I paid for? Even just a response that said we'll look into your issue or we've created a ticket would be acceptable. Then at least I'd know someone was looking at it and it just didn't slip through the cracks.

I also have this issue. I have tried to reach out to support multiple times via call, email and online form. Have yet to receive a reply. Rather disappointed.