I also have this issue. I have tried to reach out to support multiple times via call, email and online form. Have yet to receive a reply. Rather disappointed.
Best posts made by tpiscaglia
RE: CR-6 Power Switch Failures
Emailed the Kickstartersupport email just like they said with pictures and haven't had any response. That has been 4 days ago now. What does it take to get professional support for a product I paid for? Even just a response that said we'll look into your issue or we've created a ticket would be acceptable. Then at least I'd know someone was looking at it and it just didn't slip through the cracks.