Just wanted to update this chain. A month has passed and still no actual fix. I've been in contact with someone via email and they said they would send it to an engineer but that was over 2 weeks ago and no update. I've tried replying a few times and they still haven't gotten back to me.
Ridiculous that I paid for this product and have had it over a month and a half and not been able to use it. About to just demand a refund.