Hi… recently purchased a creality falcon 2 22w laser, yet when homing in lightburn all i constantly get is alarm 8 and alarm 3 and nothing moves at all and it’s getting a little frustrating.
This seems indicates that LB can’t talk to one of the switches.
Does the laser head moves at all? Does it go all the way to the limit switch?
Did you try disconnecting/reconnecting the cables that go to these switches?
What happens if/when you press the home button on the laser unit after you turned it on (fresh ON) when not connected to the computer?
Hi, x axis is not working at all when homing on computer or manually.
I have checked all connections and belts.
I have informed creality and got a tracker id number but that was 3 days ago and have heard nothing since.
Still getting this
These errors seem to come from the fact that the x axis doesn’t move.
Probably a defective motor.
I hope you get new soon from Creality.
Good luck, and keep us posted on the resolution!
Hello, I just joined the Creality family (falcon2 22w).
I have the same problem, I came to the forum hoping to find a solution and there is neither an answer nor a solution.There are people in other forums have experienced this problem and there is no solution, too.
Creality is a big disappointment, it is unacceptable that the company does not offer any solution for its problematic products.
Instead of spending money on YouTube phenomena, improve your after sale service
As there seem to be some units that have bent pins, I suggest you check each cable and inspect the pins to ensure they are straight and can fit in the connectors.
Just unplug the connector and visually inspect the pins.
If you find one that is bent, try to gently unbend it, but don’t wiggle it too much or it will just break - these are fragile.
I have been having the same problem for a few days, but the Y axis is failing for me.
Have you found any solution?
thank you
Any solutions found? I am having the same issue with the Y axis. It was working just fine then in the middle of a job it just stopped moving on the Y axis. No error codes or anything… just a back and forth in the same position until the job ended.
now when I try to home it is acts like there is something caught in the belts or something as it just “jitters” and then gives Alarm 3 and 9 (light burn console)
Could a phase of the stepper motor be missing, can you check the wiring for the motor? Maybe just disconnect and reconnect the stepper motor cable.
I rather new to engravers so I am not sure how to check if they are out of phase. I have checked the wiring, both where it connects to the motor as well as the control board and everything and feels fine.
the problem started about 1/2 way through a job so I originally thought that perhaps the stepper motor failed or something but was not sure how to test that. This is only about month old and I remembered I had not even pulled the rotary tool out. I hooked it up it is doing the exact same thing so now I wonder if I have something wrong with the control board. I tried re-flashing the firmware and still having the same issue.
Update on my issue. Dealing with Creality Customer support is not the easiest thing to do and extremely frustrating. Had some run-around using their email support where I requested some help, they asked for machine details and pictures/videos of what was happening which I sent… then no response for several days and then they simply asked again for the same information I had already sent- which was in the email they replied too. Called their support where I provided some additional information that the person said they would attach to my support issue.-- then nothing. Called again… nothing. Sent emails… Nothing. Finally called again and threated to have my Credit card stop payment to them unless this was resolved. The person I spoke with (who was nice) did not know why the technical support was not responding and he said he would add a priority to the case but suggested I follow-up with another email which I did saying I would give them a day or two to respond then contact my Credit card company. Amazing- Got a response in about 5 hours. They are sending a new control board (10 to 15 days estimate). I guess we will see.