So I purchased my k2 plus little less than 10 days ago. I set up a print for my Vallejo paints before bed however when I woke up I woke up to a blue harden glob of plastic pooled over the entire heat end. After heating a junk knife and breaking away everything i noticed the the rubber boot exploded outwards. The plastic pushed the hot end connections loose from the board. Plastic built up and cracked the the edge of the fan as well. Now I know im not a genius and am still new to 3d printing but this should not have happened. I use a Teflon anti stick on the nozzle as well. But after 6 hours and reaching out to customer service im pretty confident I will get no where with the company. Debating if I should return the k2 plus and go with the bambu labs instead. After spending 60 additional dollars on new replacement parts and slight upgrades im back up and running.
There are folks in the forum that will help, but we need more information. The problem you are showing happened to me with a different brand of printer. Changing brands may or may not help anything. There isn’t any diagnostic information but it kind of looks like an alignment problem. I will assume you ran though all the usual alignments after you received the printer. No printer remains in alignment after shipping. What does your bed mesh look like in Fluidd?
As for Creality support, I’ve always had to be a bit of a nag to get things done, but they do respond. Use the official e-mail channel to get a ticket started, then stay on them. Answer every e-mail they send within a day until the problem is solved. If you do not receive an e-mail from the initial ticket in 2 days, make another ticket. Yes that can be frustrating, and the response times seem to have improved over the last few months, but stick with it and remember the time difference. That is why I always use e-mail (or the web form) and give them 2 days. It’s a big planet with lots of time zones 
The blob of death is directly brand related. All brands of 3D printer will having chance to have one of that. The root issue is bed adhesion. When the model not sticking on the pei sheet. The extruder keep pushing out filaments there will be 2 issues. Either the blob of death or you will have some spaghetti for dinner.
To prevent something like that to happen.
Combination of bed adhesion and z offset issues.
Clean the bed with dish soap + warm water. Enable brim at the slicer. Optional apply a thin layer of glue stick or hair spray to enhance the bed adhesion.
Slower the print speed for the initial layers. You can also increase the printing and bed temperature by 5c for the initial layers.
Hope that helps 
Good luck and happy printing.