Brand new Hot end not heating correctly

Here’s a doozy. I recently had a petg print fail while I was away and my hotend assembly on my ender 3 V2 was filled with filament. I was able to heat it up and peel away a lot of the filament at first but somewhere along the way I pulled the two small wires attached to the screw on the hot end (which I’m assuming are the thermistor wires) out with some filament. My printer now freezes up when I go to heat the nozzle. I purchased a new hot end from creality because there was too much hard plastic to replace the thermistor wires. I had to replace all the wiring for the hot end as well. Now two more problems arise. First, with all the wiring plugged in as I found it the machine gets stuck on the boot up screen. I found that if I unplug the white wire at the top of the stack on the motherboard I can get past that screen but I get the same old issue when trying to heat the nozzle. Does the top plug control the thermistor? Why is it freezing with everything plugged in correctly?

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Why is this exactly my problem and no one has responded. I did read someplace that the thermistor wire may be shorting out from the screw being too tight on the hot end, but I won’t know 'til i try. I didnt mess with the torque since i figured creality must have done it correctly…

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I just bought a new hot end from Amazon and I have exactly the same issue. If the thermistor (plug with white wires) are plugged in the Ender 3 v2 gets stuck on the boot screen (Creality logo). If I unplug it then the printer starts fine but I can’t print without the thermistor connected!?

Ok I just managed to fix it. Turns out one of the wires on the brand new thermistor was shorting out which caused the startup to freeze. I unscewed the screw that was holding the thermisitor on the hot end. One of the sleeves on the wire was split so when I screwed it in the thermisitor wire was shorting against the hotend. I fiddled with it to try get the wire to stay in the split sleeve which sorted the problem. It’s pretty useless to run into this for a brand new part. I’ll be leaving feedback.
Anyway I’m printing again! Hopefully this helps someone.