I was replacing the hotend on my v3 SE and I guess I didn’t do a good enough job cutting off the protective melted bit, and I accidentally pulled off the little coupling piece of plastic.
I got it back on, but it’s broken so the cable is not really secured in.
Original Hotend Adapter Plate E3V3-Nozzle PCBA Breakout Module Board Replacement Compatible with Creality Ender 3 V3 SE 3D Printer is available on Amazon UK at around £19.
Wish I could get one for my KE as I have had exactly the same problem. What does not help is that creality have a tendency to use hot glue on these little connectors which makes it almost impossible to pull the connector out without damaging the board.