Cannot stream Nebula camera remotely on the app

Hi there

I’ve been having an issue streaming the video feed from my Ender 3v3 ke with the creality nebula camera ever since I got the printer, it works completely fine from home when on the local network but can never get it to work remotely, I use both the website and the phone app and nothing works, every now and the. I get lucky and it will load but that’s after a lot of retry’s, it shouldn’t be a internet or wifi issue as I can stream my home security video feed perfectly fine and I used to be able to steam my video from my older printer via klipper it just this creality software that never loads, anyone got any tips on how to get this to work as it was the whole reason I bought the camera?

I just plugged in the camera and it just works. Can you get to the camera screen in Fluidd?

Hi there, so everything streams fine while I’m on the local network but as soon as I leave for work the video feed never loads, I haven’t rooted the printer and I am just using creality print.