Cant install on windows 10

Software
1

When i try to install from version “CrealityScan_WIN_v2.3.5_202312.exe” an up, the installation programm won’t start, only a background-process shows up in the task manager but nothing happens. With and without Admin, compatibility.

System Information

  Time of this report: 12/20/2024, 23:01:52
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: German (Regional Setting: German)
  System Manufacturer: ASUS
         System Model: System Product Name
                 BIOS: 1720 (type: UEFI)
            Processor: 12th Gen Intel(R) Core(TM) i9-12900KF (24 CPUs), ~3.2GHz
               Memory: 32768MB RAM
  Available OS Memory: 32582MB RAM
            Page File: 18771MB used, 40433MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 192 DPI (200 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Enabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.5198 64bit Unicode

2

兄弟，您的电脑配置不低，完全可以安装最新的3.3.13试一试

3

I started with the latest Version, and go down to an older Version. This is why i wrote: " “CrealityScan_WIN_v2.3.5_202312.exe” an up" i tried any version. :)… Funny thing → before i sent this post, i thougt, i try it again ^^ - and it’s a Christmas miracle :smiley:

4

If you’re unable to install software on Windows 10, there could be several reasons behind the issue. First, ensure your system meets the software’s minimum requirements and that you’re using the correct installation file for Windows 10 (32-bit or 64-bit). Run the installer as an administrator by right-clicking on the file and selecting “Run as Administrator.” If the problem persists, disable antivirus or firewall temporarily, as they might block the installation. Also, check for pending Windows updates or corrupt system files using the command sfc /scannow in Command Prompt. Reboot your system and try again.

5

Hello Thomes! Ah, I made a mistake, I didn’t use a translation software so I didn’t understand correctly. So now, are you running on v2.3.5?or latest Version?