Cantbind. Wont passautoleveling

Just purchased K1C, started the initialization/set up. Couldnt get the thing to bind, now it says "IOT initialization failed, check server settings. I push past that screen, hoping to at least print something, but it goes into self check, gets all the way to auto leveling, begins but shuts down and reboots. Customer service would be helpful if they answered the phone.