Just something I’ve recently found when using cardboard spools in the CFS with the HI: as the spools are slightly smaller diameter than expected, the spring in the lid doesn’t push down on the rims. I’ve found the spool is ok up to about 1/3 of the filament left on the reel and retractions start to fail.
First solution: print rims to fit on the cardboard spools - often a pain, especially with different brands having slightly different diameters.
Quick solution: Pop a metal or stone ball inside the centre axis of the spool: steel ball bearing / lead ball / chinese hand massage ball (cheapest!) Only needs to be a 4cm diameter smooth ball. This is enough additional weight to keep the spool sitting on the rollers underneath. I had a few old hand massage balls lurking in a drawer and one of these is enough weight to solve the retraction issue.