CR-10 SE Auto-Level Always Fails After the Update

This is crazy. I bought a CR-10 SE from Creality on eBay and it’s not once been able to complete a print. the nozzle is too close to the bed, and it scrapes and eventually after a wasted hour it pops the print off the bed. It’s supposed to be auto-leveling, which is why I bought it.

There’s a z-axis adjustment under “expert” but you can’t set it unless it’s printing and it doesn’t seem to do anything.

Has anyone been able to address this, either in a slicing compensation or otherwise? It’s really disappointing that this thing appears to be a lemon.