Hey guys, I plugged in my raptor scanner on January 20th, 2025, and it didn’t work. I’m living in China, so I reached support, and they helped me to solve it. So, I decided to share it here. Turns out it’s Microsoft fault and not Creality. I’m not sure what exactly they did, but after update KB5050009 windows cannot recognize the scanner.
This is how it looks:
To solve the issue I removed windows update and it started to work. Hopefully this will help someone