Creality Ender 3v3 Issues

Hey y’all,
I am writing this post because I am experiencing some issues with my 3D printer. Now I’ve tried everything I could have think of but it seems not to fix the issue.

The issue is that whenever it completes the process of cleaning the nozzle, and preheating the bed/nozzle. It completely stops what its doing, and pops up an error. Now I don’t know what the error was all it said was to either Restart or Stop.

I did a 3rd times a charm thinking that maybe the filament needed to be warmed up but now an error won’t even pop up, it just goes back to the main screen and cools down.

I will also say that it’s been a while since I have even touched my printer. I just recently thought of a project that I thought I could print really simply.
Please if you know what I am experiencing please help me.