I’ve called and spoken to support….
Related to this post K2 extruder motor not working anymore - #21 by arizonan
Following their advice I put together a Youtube video for this along with screenshots and a detailed explanation of the issue and emailed cs@creality.com waited a week and am now getting the run around…
Not sure what to do here I explained in my initial email that I’ve spent like 20 hours over the course of a week dis assembling the extruder reinstalling firmware multiple times rolling firmware back. Re calibrating after fresh boots fresh installs powered down the device dozens of times completely taken off the CFS to simplify the issue.
I’ve followed all the steps someone should follow when doing this and have had multiple 3d printers over the past decade and that this looks like a low level software issue that I can’t get to or some hardware issue either with the board or cable going to the extruder….
Thank you for reaching out to Creality Customer Support
The response they give 7 days later is this:
We’re sorry to hear about the issue you’re experiencing with your printer, regarding the issue on the printer can you try to check the following
Check the extruder gear and filament: Look for slippage of the extruder gear, filament knotting, or poor contact between the gear and filament. Clean the extruder gear and ensure sufficient contact between the filament and gear.
Check filament condition: If the filament is ground or damaged during extrusion, cut off the damaged part and reload.
Check if the hot end is clogged: Clean the blockage in the hot end according to the clogging handling solution, ensuring the filament can pass through smoothly.
Check the PTFE tube: Confirm that the PTFE tube in the filament path is not deformed or blocked, avoiding excessive feeding resistance.
Reinitiate the feeding operation: After troubleshooting, perform the feeding operation again to ensure the filament can smoothly enter the extruder.
If the issue still persists after this steps, please fill free to reach back for further assistance
I’m thinking what is going on? This was a Christmas present and it has turned into a huge headache. Family members and co workers have asked if I’m printing anything new with the gift and I honestly don’t like talking about it anymore. It worked perfect for about a week and now I have it sitting in the corner in a box. Tried taking it to Bestbuy to return for either another Pro or upgrade to Plus with no luck because its past their 14 day return policy…. Now last resort I’m dealing with what looks like a bot responding to my emails. Sorry just want to get a post out here about it and maybe Creality sees it and actually does something about this. I’ve already spent countless hours trying to resolve the issue. I just want a working 3d printer….