Creality Scan for Mac not working

Scanner & Falcon Scanner
1

Hello, Yesterday I became a happy owner of 2 new Creality scanners, Raptor and Otter.

I tried Raptor on iMac late 2020 which now have 128GB of ram, i7-10700K (8 cores, 16 threads 3.8GHz), AMD Radeon Pro 5500 XT 8 GB, Mac OS Sequoia 15.0, CrealityScan_mac_3.2.46.dmg

I was able to scan models (most recent software version to the moment) but on processing stage after a couple of seconds software says:

“The software is not responding, please restart the software and try import again.” and there is no way to wait until process completion, just have to exit

Then I downgraded app to CrealityScan_Mac_3.1.30-202404 (I tested all public available releases) and in this version works fine on this machine, and it is really capable to perform such tasks

Please fix this issue because I don’t want to always stick with old app version, and it also cuts off other users with such issue (which is completely a software bug).

Regards, Vitaliy

2

You can send it in the feedback form too: https://bit.ly/voiceofuser

3

Hello imayka, if you upload the log to in the 3.2.46 software, could you send the SN to me? We will retrieve your log and examine it. Ragards.

4

Hello, already did, but in more resent 3.2.47