I had replies like that, but that is as far as they care and escalating the case does not mean a thing if it isn’t actually cared about.
From eBay I received a K1 max with extruder and tool head defect and a CFS-C multi colour print system with half the parts missing, the most essential parts it needs to work. That instantly shut my business down. Now it has been killed and I look a complete amateur who couldn’t deliver what was promised. Creality has destroyed the last shot of a wheelchair bound hobbyist. I am so glad I didn’t buy the £600 scanner I intended to add once this setup was running.
It is now 6 weeks later, I have lost £1280 in revenue and lost most of my client list. Did creality care? nope. Nearly £1000 spent for a big paper weight and CFS-C. It has crushed a business that took me 12 months to build up with a decent client list. I begged them to get me the parts, and I mean begged. It was humiliating to be 100% blanked by creality.
Creality rep asked me the same thing over and over and over almost to the point it felt like a prank. No matter how many times I made it clear what was missing, again I was asked “what is missing” the next day. The next states it’s sent. I tell my clients “any day now”. 5 days later…. I asked for update or tracking number but instead the reply was “tell us what is missing”. I now look like a liar to my clients who needed these models.
Every other word I wrote was completely ignored, literally every single word apart from what was missing. Even telling them I am a wheelchair bound disabled man with a nerve disorder. So building a custom sculpting and 3D model design is damn painful. Now every single one was for nothing BECAUSE of creality. I am so angry about this and if I had the money, I would 100% sue them for loss of earnings and physical and mental torture.
Couple days ago I get told “sorry, the rep you spoke to is no longer with the company” and then proceeded to speak exactly the same as them so I think that was a lie or the customer support is entirely A.I? Either way, they are dead inside. Why isn’t this viral yet? people need to be protected from this ever happening to them.
Then I finally thought it was here just to find they only sent half of what was needed. Now it is irrelevant when I receive the last vital part for the printer and CFS because I have no reason to use it. I bought it especially for the designs I had built, so what use is it to me now when I have lost my entire business because of creality customer service, if you can call it that. So once I get everything or IF I get it, all of it is going to be sold and I will spread this entire story like wildfire. I may only have a modest 16 thousand followers, but they will repost and spread it. Every message with all creality reps and video proof of the damage caused by them to my life and equipment.
I just received a message telling me the last part is on it’s way and asked if I can be a little PATIENT?. This is the level of responding DILLIGAF that gets peoples jaws broken. Quite literally could not give a flying fork about the customers as long as they already have our money. If I bought a cable, sure, no biggie. But spend over £1000 with another £1000 ready to spend on more K1’s after the client list is completed, I then would have the money to buy another printer/CFS combo.
In 35 years I have NEVER come across a more disrespectful company with the weakest customer support I have ever had the misfortune to witness. I have tried to get the contact info for the creality legal team or a dedicated area to complain to someone who gives a fork.
There has to be a way to get justice here surely? this is disgusting.
Creality acts like Trump owns it.
Like I said, 6 weeks to send me a filament detector and cable. Both are needed for the printer to function, which means they have never been used. Just big shiny paper weights.
I just want to know if anyone here can answer WHY are they like this? Why do they blank out every word said to them almost as if they are AI made to find keywords. Has anyone ever been able to successfully get their attention to actually care about a customer at all? This has driven me insane, mad, sad, tearful, angry, despair, in pain and now blank, cried out. I am dead inside looking at thousands of hours worth of work gone up in smoke needlessly.
My disability is already an asshole to me, I didn’t deserve this from creality on top.