I have a Creality Otter 3D scanner. I am having problems with the software. I have just updated the software to CrealityScan 4 (the latest) version. The software keeps freezing resulting in me having to restart my computer. As soon as I open the program again, it sends an automatic log due to the CrealityScan 4.exe not responding. Please can someone assist. I have sent numerous issue reports with logs attached to Creality but have had no response.
I don’t know if this software issue is also causing the problems I am having with the scanner where it is very difficult to scan anything. The image seems to “run” instead of staying as one clear image. I have tried adjusting the IR exposure manually but still end up with a poor scanned image. Please assist.