Cutter problem on the Creality HI cutter module

Creality Hi Printer
,
1

my HI printer got a piece of filament caught in the gears. The piece is tiny and can be seen in the cutter (had to remove the cutter/motor from the printer to find it) but doesn’t stick out enough to grab. Lever to open the gears does not free it up,

I think the best course of action wood be to replace the cutter completely (the motor seems ok). Is this part available? I tried to find a way to buy parts for the HI but have yet to a source.

Any help or info would be GREATLY appreciated.

UPDATE: my grandson got the piece of filament out but I found in the process a small female socket got lost,

tried to add a picture but that doesn’t seem to be possible on this site.

Charlie Shaneyfelt

Charlie

2

I never had this issue so I can’t really tell but if you need to unmount something, use the Creality After Sales youtube channel. they have a collection for the Hi printer :sweat_smile:
Like this one Service Tutorial Creality Hi Cutter Replacement
or this one for the extruder (filament is caught here I think) Service Tutorial Creality Hi Extruder Replacement
Or even for the motor of the extruder : Service Tutorial Creality Hi Replace extrusion motor

3

I had a similar problem and I replaced the extruder.

You can buy it in USA Creality store:

You cant buy in EU Creality store (I dont know why) but, you can it in Aliexpress store:

Best regards

Gregorio Garrido

4

Sorry, the link of aliexpress was incorret.

This is the correct one:

Kit de extrusora Creality Hi, piezas originales de impresora 3d, Kit de mecanismo de extrusión de alimentación para accesorios de impresora 3D CREALITY HI - AliExpress 7

5

or contact the Customer service to get a free extruder if the printer is still new