Device won’t show to print

Hi all. The device keeps dropping off my app and cannot print. It has then worked fine all today and yesterday but now for the 2 hours printer will not show. I have reset my modem, deleted the app on my phone and re installed it. I have turned the machine off, re synced it I have reset it in all ways possible. I have even tried opening the desktop app to load 3D imagine to USB but it seems that’s having a meltdown too and keeps flashing and isn’t useable. I have to assume this is a cloud issue from Creality??

yes this has started happening lately, since the last update i beleive.
What it does to me is, after each print, it no longer can see the printer in creality print when you ‘send print’
However it does still actually see the printer -
if you instead go to the device tab of creality print. and in the upper left corner it shows your printer, press the ‘X’ to delete it, then it will show the list of printers on the network, and it is right there, click the check box,
in the upper left of this page is the thumbnail of the plate you want to print, just click the printer icon and it will send it over.
hopefully this error is fixed soon.

thank you :slight_smile: