I’m reaching out to all Sermoon D3 Pro owners to document the problems you’ve experienced with this machine and the solutions (if any) that Creality Support has offered. It’s clear that many of us are facing repeated issues with defective parts, poor quality control, and a lack of proper support from Creality. This situation is unacceptable, and something needs to change.
Here’s what I’m asking:
- List the problems you’ve encountered (e.g., defective hotends, calibration errors, LAN printing issues, etc.).
- Share the responses or solutions provided by Creality Support (if they’ve offered any).
- Mention if your issue was resolved or remains ongoing.
The goal here is to compile a record of these problems to determine if there is a case to be made against Creality for failing to provide functional products or adequate support. Many of us have invested significant time and money into this machine, only to encounter constant frustration.
If we can show a pattern of widespread defects and inadequate support, we may have grounds for action under consumer protection laws. Filing complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) is a good first step to hold Creality accountable. Additionally, depending on the scale of these issues, consulting a lawyer about a potential class-action lawsuit may be worth considering.
This machine was marketed as professional-grade, but for many of us, it’s been anything but that. If you’ve had a positive experience with the Sermoon D3 Pro, feel free to share that as well—though from what I’ve seen so far, such stories are rare.
Let’s work together to ensure our voices are heard and that Creality takes responsibility for these ongoing issues.
Looking forward to hearing your experiences.