Just unboxed our new K2 Plus to find the door seperated from the hinge during shipping. Waiting for a CS responce.
Yet another one, I think Creality need to look at the glue formulation.
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I received mine last Friday. Once I began unboxing it, I, too, found my door had come free from the hinges. As of today, Creality is refusing to resolve this. I’m going to give them a week to correct this or at least say they will send me a new door with hinges. If I still don’t have a resolution by say next Friday (2 weeks) I’m doing a chargeback.
They have been on Chinese New Year for the last 2 weeks so probably won’t have had a response from CS in that period. Should be back to normal next week.
I got a response, they told me to fix it myself. Now they won’t respond to my emails.
So you have the choice, send it back for a refund or fix it. I’d be in 2 minds over that one but I would have hoped Creality had a better response for sending something broken.
Can’t send it back without an RMA! If they keep ghosting me I can’t get an RMA!
Can you do charge back without an RMA?
You sure can, but you have to prove the company didn’t do anything to resolve your issue or failed to respond to emails or other communications. So far telling me to fix their issue myself and then ghosting seems to be enough evidence, but I don’t want to go that route. Thus why I’m hear voicing my issue as other should.
Hopefully Optimus reads this as I too find it unacceptable to supply broken products.
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One of the K2 plus units I ordered also came out of the box with a broken hinge. Based on the knowledge that Creality offers poor after sales service on other issues with 2 of the other brand new K2’s I ordered (CFS and motor issues) I chose to fix it myself.
Hello MrEludnu,
Don’t say that too loud that Creality can hear it … they will expect everyone else to do that too.
Mind you, I doubt they would read many threads anyway.
Cheers
Agreed. They don’t seem to care either way, once the sale is made. That is a shame. It has such high potential but the after sales service is stunningly poor. I’ve learned my lesson, returned over $10K in product in the last 2 weeks. (2ea Raptor X, 1 K2 Plus)
I still have 3 remaining K2 plus’s, one with a CFS that is dead, so they may get more returned soon. Zero replies to any support requests so I’m done being less than direct.
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My response from Creality’s support
We hope this email finds you in the best of your health.
We apologize for the delayed response. The glass door has not been attached to the door hinges to make sure that the door is not damaged or broken, we ship the door in such state. Our engineers have developed this technique to avoid breaking of glass door. You can simply use a strong adhesive to reattach the door to the hinges.If you have any further issue, please let us know so we can assist you in the best way possible.
Looking forward to provide you the best support!
So now they are lying and saying this was done on purpose. I guess I have no choice but to do a chargeback. Also, they have no record of my purchase of 4 nozzles either, even after I submitted my order number along with proof what my CC was charged.
I wish I had come here first before dealing with this fly-by-night operation.
K2 with CFS number 2 of four has now been returned….X axis motor issues and a CFS that became a brick. On the 3rd machine the CFS has also failed, but the printer is chugging alone. Fingers crossed it remains so. I’ll never buy a Creality product again.
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So Creality went from fix it yourself to give us your address and we will send you a new door with hinges to this…
The front door kit costs $35.07 and the shipping fee is $30, a total of $65.07.
Please pay through the following link and provide us with the transaction ID for verification. We will resend you the front door kit after receiving the amount.
I’m glad I have a Chargeback going on, and this latest email is being sent to my CC. Also, they still have no clue where my nozzle kit is.
I’m running two K2 Plus units; one in my garage dedicated to ASA, and another in my office for PETG/PLA.
The hinge on my ASA unit came unglued last week after about 100 hours of printing. Interior temps hit around 45-50°C, with the bed at 100-105°C, and the ambient garage temp was 25-30°C, depending on the time of day. I’m assuming the constant heating/cooling weakened the bond from glue they used at the factory.
Creality, please ignore this message. 
Instead of dealing with the back-and-forth of a return, I just slapped on a piece of 3M VHB adhesive, clamped it overnight, and it’s been rock solid since. This is the same adhesive I’ve used for GoPro mounts that have endured direct summer sunlight, windshield temps, and subzero ski conditions.
Is this a perfect fix? Nah.
But am I planning to mod it with something like Alex_cf_Siu’s 270° hinge mod? Absolutely. So it doesn’t bother me much.
But hey, I get it… if you’re spending ~$1500+ on a machine, you expect the door to stay put. If the hinge issue is a dealbreaker for you, returning it might be worth the hassle. For me? Not so much.
That said, the hinge issue hasn’t affected performance or temperature control in any way. I primarily print ASA outdoor light housings for exterior/patio fixtures, and the K2 Plus has been a beast for ASA/ABS. Honestly, my ASA prints on the garage unit look even better than the PETG/PLA prints from my office K2, which is way more dialed in.
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