Just unboxed our new K2 Plus to find the door seperated from the hinge during shipping. Waiting for a CS responce.
Yet another one, I think Creality need to look at the glue formulation.
I received mine last Friday. Once I began unboxing it, I, too, found my door had come free from the hinges. As of today, Creality is refusing to resolve this. I’m going to give them a week to correct this or at least say they will send me a new door with hinges. If I still don’t have a resolution by say next Friday (2 weeks) I’m doing a chargeback.
They have been on Chinese New Year for the last 2 weeks so probably won’t have had a response from CS in that period. Should be back to normal next week.
I got a response, they told me to fix it myself. Now they won’t respond to my emails.
So you have the choice, send it back for a refund or fix it. I’d be in 2 minds over that one but I would have hoped Creality had a better response for sending something broken.
Can’t send it back without an RMA! If they keep ghosting me I can’t get an RMA!
Can you do charge back without an RMA?
You sure can, but you have to prove the company didn’t do anything to resolve your issue or failed to respond to emails or other communications. So far telling me to fix their issue myself and then ghosting seems to be enough evidence, but I don’t want to go that route. Thus why I’m hear voicing my issue as other should.
Hopefully Optimus reads this as I too find it unacceptable to supply broken products.
1 Like
One of the K2 plus units I ordered also came out of the box with a broken hinge. Based on the knowledge that Creality offers poor after sales service on other issues with 2 of the other brand new K2’s I ordered (CFS and motor issues) I chose to fix it myself.
Hello MrEludnu,
Don’t say that too loud that Creality can hear it … they will expect everyone else to do that too.
Mind you, I doubt they would read many threads anyway.
Cheers
Agreed. They don’t seem to care either way, once the sale is made. That is a shame. It has such high potential but the after sales service is stunningly poor. I’ve learned my lesson, returned over $10K in product in the last 2 weeks. (2ea Raptor X, 1 K2 Plus)
I still have 3 remaining K2 plus’s, one with a CFS that is dead, so they may get more returned soon. Zero replies to any support requests so I’m done being less than direct.
1 Like
My response from Creality’s support
We hope this email finds you in the best of your health.
We apologize for the delayed response. The glass door has not been attached to the door hinges to make sure that the door is not damaged or broken, we ship the door in such state. Our engineers have developed this technique to avoid breaking of glass door. You can simply use a strong adhesive to reattach the door to the hinges.If you have any further issue, please let us know so we can assist you in the best way possible.
Looking forward to provide you the best support!
So now they are lying and saying this was done on purpose. I guess I have no choice but to do a chargeback. Also, they have no record of my purchase of 4 nozzles either, even after I submitted my order number along with proof what my CC was charged.
I wish I had come here first before dealing with this fly-by-night operation.