Good morning:
This morning when I woke up I found the printer in this condition. Attached pictures.
After seeing what could have happened, I see that it was the motor that moves the head horizontally that was blocked. This motor has failed and as a result the printer has continued to supply plastic and as a result has left the print head completely unusable. The plastic has melted around the electrical connections and is impossible to remove without breaking the wires.
I have opened a claim and what they do is delay me by asking me to do checks over and over again with the sole purpose of not sending me the parts that have been damaged.
The printer is only 10 months old.
This is the second failure it has had. In the first one they acted the same. They were asking me to do tests and tests so as not to send me a piece that in the end I had to buy myself. It cost less than €5
I’m sorry to say that the supposed guarantee they give is totally false.
If the printer breaks down, all they tell you is to do tests and more tests and they NEVER send you any replacement parts.
I will never buy a printer from this brand again.