Ender 3 v2 neo, will not auto home

Creality Ecosystem Ecosystem Product
1

Just unboxed new printer. Newbie here. Assembly seemed to go smoothly, but print head does not move more than an inch. ideas??

2

Watch the video：
Ender - 3 V2 Neo Assembly & Tutorial Video
https://www.youtube.com/watch?v=kVu4Q_BMdGc

Service tutorial Ender - 3 V2 Neo leveling and printing
https://www.youtube.com/watch?v=NJj-QtXUsps

1 Like
3

I used the first video to set up my ender 3 v2 neo. I watched both several times. The reset did not appear to do anything. Problem cont unchanged.
I am not able to change any xyz setting. It goes right to autohome but does not home or move more than 1"

4

Troubleshooting problems please take a video to see？ or ask for help from the official after-sales service.
https://www.creality.com/pages/service-center

5

when i go to prepare: it does not give me options to adjust x,y,z . It goes right to " autohome" but it does not probe or autohome