Contact creality after sales, my issue was worse than that and I needed the circuit board for the printhead. They had the parts to me in a week Customer Service Updated WHATSAPP +86 19007569370 +86 19925217817 Working time:
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the camera wont detect anything and the print would not stay at the bead wether using isoprop to clean or using the glue stick nor the spray. i dont know what to do else until yesterday the prints were like weldet to the plate and today at 10-15 layers you can see the print loosing contact. the hotend is now completly fu**** up.