Ender-5 Max – Loud noise when Z-axis reaches lower limit (is this normal?)

Hi everyone,
I have a Creality Ender-5 Max, and I’ve noticed a loud noise when the heated bed reaches its lowest position — you can hear it clearly in the video I attached.

This model only has physical limit switches on the X and Y axes, while the Z-axis relies on driver stall detection (sensorless homing) for the lower endstop.

The official reseller (Slim 3D) told me this noise is “normal,” since the printer uses driver exception to detect the Z-axis limit. However, my instinct says it shouldn’t sound like a hard impact.

Could anyone who owns an Ender-5 Max confirm if your printer also makes this sound when the bed reaches the bottom?

I just want to be sure this is normal behavior and not a sign of excessive force on the lead screws or motors.

Thanks in advance for any feedback or short videos for comparison!

Hello !

Can you share your video via another way ? (like Google drive). It seems we can’t watch it :sweat_smile:

Please try to check it thanks: https://drive.google.com/file/d/1PcVwRuvaAXHivtGf9LkAzTb-vHF-2w4k/view?usp=drivesdk