Ender 5 Max makes me troubles again !!!

How can this be explained on the Ender 5 Max?

It prints normally only when the heated bed is turned off during the print. I’m not the only one experiencing this issue.

I checked everything for days before discovering this tip from another Ender 5 Max owner.

I have received no response from Creality Support.

Creality — can you please respond? After four days of troubleshooting, an answer would be greatly appreciated. I need this machine working.

What problem do occur when heated bed is on?