The motor that feeds the filament thru the blue tube is turning the wrong direction. Clockwise, pulling the filament out instead of pushing it towards the extruder…
Hello 
@EdMarotta and Welcome to the Creality Forum…! 
I would check the connector wires to the extruder motor. Maybe they need to be reversed…??
Did you change anything or add a new extruder…
I bought the Ender-5 two years ago. Used it for a year and put it away. Pull it back out and updated the firmware. Good news…the CR-touch now works, but the filament feeder motor was pulling the filament out…not in. I read where someone else was having the same problem after updating firmware to the most recent. He went back a few updates and it corrected it. I started to do that but now have The Blue Screen of Death. Back in the closet it went! Went to MicroCenter and bought an Ender-3 S1. Haven’t put it together yet.
Read that some feeder motors can be wired in reverse, switching it round might get it to work.
I was reading in a Reddit thread where the firmware could also cause the problem…
Above my pay grade but one suggestion was to edit the firmware code:
Change:
and now I’m having trouble with leveling the bed on the Ender-3. I thought auto leveling took away the paper leveling. The Z-offset tuning just makes it more complicated!