Error KC1 - can't get past language selection anymore. Help??

Out of nowhere, it stopped working and even if we turn it on/off, its flips and then the languages become squares on the screen. There’s nothing I can do.
I tried downloading the latest firmware, but my computer always says it could be dangerous and even if I download it, it says the file is damaged and can’t be read.

I don’t know what to do

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Weird I was able to down load the firmware and tried loading it and it does not give me the error. Try downloading it from creality again and try updating again