Falcon 2 40w - Alarm Won't Shut Off

When I turn the unit on, I just get the beeping alarm and the reset button is not turning the alarm off. The error code I get will be below, it is regarding debris or obstructed laser. I have verified this lens and cover is very clean many times, removed and cleaned all pieces, it looks great, no visible signs of defect or even a slight scuff. First request would be for customer service to reply to my emails, I have sent 2 over the course of 3 days with no response. I believe this will be a warranty issue as it was just purchased in April, and I’d like to move forward.
Second, does anyone know a way to turn the alarm off or reset the laser unit if the reset button is not working? Lightburn does recognize the error, but will not recognize the unit to reset it, move it, send code to, etc. It looks like the unit is sending the code G0 nonstop to lightburn. The front sensor lights are no longer working, the fire light is on, but barely visible.
Third, I can get the alarm to turn off only by disconnecting the laser plug from the extension on the axis bar.

Any ideas would be great.

ERROR:06.

Lens contamination is detected and the machine has stopped working.

Please press the Reset button and the LENS light will turn orange. You can press the start button to continue working and the lens needs to be cleaned when power off. The LENS will still keep red light flashing when power on. You need to press the reset button again to confirm that the lens is clean and the LENS light will be green.

You can set $155 to 0 to cancel the alarm function (it is recommended to set it according to the actual situation).

Tutorial Link:

inquire_info->power:40W ,CV50-LASER-40W-Debug V3.0.2 20230823-1610