Falcon2 Pro 60W laser lens light keeps coming on

I have a new Falcon2 Pro 6OW laser and the lens light keeps coming on. The first time this happened, I cleaned the lens (even though the machine was Brad new and had only just started cutting balsa wood). I reset the laser and started printing again. Then, less than 20% through a material test matrix created in LightBurn, the lens light came on again. This time I didn’t bother cleaning the lens again, I just reset the laser. It then printed the test sample but the light cam on again. This is now a repetitive process and I cannot move forward.
Can anyone help me?
Thanks in anticipation.

If resetting and cleaning the lens does not help, there is likely something wrong with the module. Have you contacted the support?
support@crealityfalcon.com

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