Filament Blob of death

After 3 months of struggling with extrusion issues, creality finally sent me a new extrusion unit, abracadabra…I was off and running smoothly for first time since christmas when I bought the printer for my kid…while knocking out a marathon of prints I have been waiting to tackle, I failed to put some glue down between one, then a smaller part popped off the plate and was dragged around while the hot top and what seems like the whole damn print head was jam packed with PLA. I watched countless videos of how to dislodge, tried a hair dryer which did near nothing, finally bought a heat gun and was making progress but it was taking forever because I wasntd to avoid over heating or damage, about 45 mins in to picking away, I dislodged a large chunk which exposed the top completely, but the wiring and areas above that abd right below the motor housing was still packed tight…I tried to get close as I could to melt some itso I could pick at it but I ended up melting the GD housing of the print head…I was getting a temp sensor error before I tried any of this, so in the groups consensus view, am I up sh*ts creek? or is the plastic housing simply cosmetic? Im beyond frustrated with this whole experience to date

Im going to reach out and see if they will help me out with a warranty…yes I melted the damn thing but how else was anyone going to remove a giant custom molded PLA tomb for the print head? Im just wondering if I am wasting my time even trying to run it without replacing the damaged parts at the bottom althought they are simply plastic exterior edges…UGGGGGHHHHHH!!!

Additionally, now that Ive tried to put everything back together and fire it up the printer does not even boot up - the logo appears on the touch screen and then it simply goes blank, its lit with power but no function at all

I think it might need a new hotend. If you get another blob of death heat the hotend up to a little higher than the filament that you were running, to melt the blob from the inside and then apply the heatgun to the outside, might make it easier to remove the blob and not break the wires. Older hotends you could have replaced thermistors and things, not so easy on these newer style hotends.

Thanks thats a good idea to heat from inside but unfortunately the error message prohibited me from being able to do anything at all with the controls, every time I hit a button it just reiterated the temp sensor error message, and now the control screen will not even respond at all, I dont know what changed from when it initially occured and now but something is off