It’s definitely not the nozzle. I have removed the nozzle completely.
I have heated the system with the nozzle on and off and it does not push through.
I have also removed the entire hotend and it is still stuck.
I’m not sure where the heatbreak is, but the filament is stuck in the main body of the printhead. The part behind the circuit board. I can take a picture of it when I get home from work, but there won’t be much to see.
Pushing the needle up from the bottom didn’t work. I have tried it with the heater in and out.
There is a blue tube below the extruder. It comes out easily but doesn’t free the filament.
The (black) filament is showing on the top and bottom of what I will call the print head, even with the extruder and hotend removed. See pictures below. It is stuck somewhere in the middle.
Your filament has jammed in the heatbreak, the heatbreak is the silver metal finned part that your hotend attaches to. You may be able to loosen it by heating up the tip of the unblocking rod and pushing it through. It may take a few goes to get it loose but it should come free.
I would also recommend contacting support with an explanation of the issue and the photos as they will likely want to send you a new hotend/heatbreak kit.
I had the same problem. I had pulled the gears & extruder off checked the nozzle, even bought new ones & this was all it needed, so simple.
Thank you for the help @bertstl